VAKI strives to provide a professional level of support in order to help with the maintenance and service of our products.
VAKI offers you for all our products and software: training, online service contract and after-sales support.
We want our customers to have their equipment available and working in the best possible way, so we are among other things emphasizing on preventative maintenance to ensure users that they can use the equipment without worrying.
For that reason VAKI offers you for all our products and software: training, online service contract and after sales support.
With the VAKI Counters it is possible to have an inclusive service check carried out online without having to visit the counter so no logistical issues or transport costs to worry about. We can check settings, software, make upgrades, advise on the counter set up and on the actual counts. This also gives us the opportunity to advise and make recommendations on the use of the counter, identify any potential issues that may be affecting the accuracy or any repairs/replacements that should be considered.
Counter connected to Internet and made available for service.
Hardware: LAN connection or Wi - Fi antennae + drivers (supplied if required).
Software: Team Viewer (free download if required).
Onsite Service and /or training visits.
Count Audit is available as an independent service, and also as part of a more wide ranging Online Service Contract.
With the Count Audit Service you get more detailed report, in which we also check a number of image screens to establish a count accuracy estimation.
Click here to see an example of a Count Audit Report.
The automatic counting report gives valuable and detailed information on the counting and is produced after each count with the total number of fish counted, number in each group, total counting time, average fish/min and any counter overload time. The counting throughput graph is shown on the report and the name of site, tank, company logo, comments, and other information can be included.
The report can be supplied to the receiver of fish along with the counting file containing the images of all the fish.
Our customers are invited to agree on access to necessary parts to ensures operational security.
Sigurður Helgi Stefánsson
direct phone: + 354 595 3025