Service - Vaki

Service and Support

VAKI strives to provide a professional level of support in order to help with the maintenance and service of our products.

VAKI offers you for all our products and software: training, online service contract and after-sales support.

We are Passionate

We want our customers to have their equipment available and working in the best possible way, so we are among other things emphasizing on preventative maintenance to ensure users that they can use the equipment without worrying.

For that reason VAKI offers you for all our products and software: training, online service contract and after sales support.

FOR SERVICE OR SUPPORT CONTACT:

SIGURÐUR HELGI STEFÁNSSON
- Service Manager -

Direct Phone: + 354 595 3025
E-mail: sigurdur@vaki.is

With the VAKI Counters it is possible to have an inclusive service check carried out online without having to visit the counter so no logistical issues or transport costs to worry about. We can check settings, software, make upgrades, advise on the counter set up and on the actual counts. This also gives us the opportunity to advise and make recommendations on the use of the counter, identify any potential issues that may be affecting the accuracy or any repairs/replacements that should be considered.

ONLINE SERVICE CONTRACT INCLUDES:
  • Counter registered into online service history database.
  • Three routine online service checks per year with email report.
  • All settings and systems check.
  • Visibility check for light strength, head/camera alignment, edge positions and bulkheads.
  • Calibration check.
  • Random selection of 2 files from the last service in hard drive checked for quality of images.
  • Hard drive clean up.
  • Report that contains recommendations regarding changes to alignment, cleaning and other issues highlighted during the online checks.
  • Priority service customer for additional online support.
  • 1x count quality report, per year.
  • all applicable software fix upgrades free.
  • 25% of additional function change software packages.
REQUIREMENTS:

Counter connected to Internet and made available for service.
Hardware: LAN connection or Wi - Fi antennae + drivers (supplied if required).
Software: Team Viewer (free download if required).

 

ADDITIONAL PACKAGES
(ADDITIONAL COSTS TO BE AGREED)

Onsite Service and /or training visits.

Count Audit Service

Count Audit is available as an independent service, and also as part of a more wide ranging Online Service Contract.
With the Count Audit Service you get more detailed report, in which we also check a number of image screens to establish a count accuracy estimation.

Service includes:

  •     Overview of the count files.
  •     Check the quality of images.
  •     Check counter settings.
  •     Other issues that may affect the count.
  •     Ensure accuracy of the counter.Count Audit Report


Click here to see an example of a Count Audit Report.
(coming soon)

Automatic Counting Report

The automatic counting report gives valuable and detailed information on the counting and is produced after each count with the total number of fish counted, number in each group, total counting time, average fish/min and any counter overload time. The counting throughput graph is shown on the report and the name of site, tank, company logo, comments, and other information can be included.

The report can be supplied to the receiver of fish along with the counting file containing the images of all the fish.

Spare parts

Our customers are invited to agree on access to necessary parts to ensures operational security.

For more information contact:

Sigurður Helgi Stefánsson
Service Manager

direct phone: + 354 595 3025
e-mail: sigurdur@vaki.is

Layout Drawings

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Channel Counter B-type 1400

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Channel Counter B-type 2000

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Channel Counter Y-type 1300

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Channel Counter Y-type 1900

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Smolt Counter 1400

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Smolt Counter 2100

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Macro Exel

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Macro 4 Channel

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Fish Grader 1400

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Fish Grader 960

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Heathro Fish Pump 6"

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Pump, grade and count

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Macro 3 channel

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Macro 1 channel

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Micro 3 channel

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Micro 1 channel

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Nano Counter

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Pipeline Counter

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Bioscanner

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Bioscanner 1 ch

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Lumpfish Grader

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